FAQ
General Questions
The item I wanted is now out of stock, what can I do?
Oh no — a popular pick! 😢 Many of my items are handmade in small batches, so they can sell out fast. If there's something you love that's out of stock, feel free to message me and I’ll let you know if (or when!) it’s coming back 🌟💌
How can I find out about upcoming promotions?
The best way to stay in the loop is to follow me on social media and sign up for the Stickee Vinyl newsletter! 🎉✨ You'll be the first to know about special deals, shop updates, and exclusive treats just for subscribers 💖
Orders
Can I change or cancel my order?
If you need to make a change or cancel your order, please reach outASAP! 🏃♀️💨 Once an item is made or shipped, I can’t make any changes — but if I catch it in time, I’ll do my best to help 💖
How do I use promo code?
Yay for sweet savings! 🍬 Just enter your promo code at checkout — there’s a box labeled“Discount code”right before you place your order. If something isn’t working, send me a quick message and I’ll help out! 🎉
I have placed an order and didn't receive confirmation email?
Oh no! 😬 First, double-check your spam or promotions folder — sometimes emails like to hide there. Still no luck? Reach out and I’ll resend your confirmation email with all the order details 📨💕
Returns
Can I return a sale item?
Unless the item is marked as "Final Sale", I do accept returns on sale items!
How do I return an item?
If something isn’t quite right, no worries! Just send me a message through theContactpage within7 daysof receiving your order. I’ll walk you through the steps and help make it right 🌟 Please note: items must be unused and in their original condition to be eligible for return.
Do you accept refunds?
Refunds are offered on a case-by-case basis — I want you to be 100% happy with your purchase! 💌 If something arrived damaged or not as expected, please reach out within7 daysof delivery and we’ll figure it out together 💕
Shipping
Can I track my parcel online?
Yes you can! 📦✨ Once your order ships, you’ll get a confirmation email with a tracking link so you can follow your happy mail all the way to your doorstep 💌
How long does delivery take?
Delivery time can vary a little depending on what you order — but once your happy mail ships out, itusuallyarrives within3–5 business days(for U.S. orders)! 📬✨
Every piece is handmade with care, so thank you for your patience while I make and pack your goodies with lots of love 💖